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What our Clients say
I found the owner so helpful. The turnaround was quite fast and excellent customer service
Karen, July 25th 2023
When visiting the Homegrown Markets at Speers Point, I was captured by the variety of attractive Moroccan leather belts on the Koutchi stand. We were greeted warmly by Ihssane who gave great assistance in my selection of a weaved belt. He measured for proper length and said he could alter it in a few minutes. My partner Alison then suggested a plainer leather belt which I also liked (among others... but I only have one waist...), so decided to purchase that as well. "Give me ten minutes for the alteration" gave us enough time to check out the rest of the market. On returning, one belt was still a little long, so Ihssane immediately adjusted that. Very pleased with the service received and knowing the belts were handcrafted in Morocco. Thank you Ihssane.
Richard, 16th July 2023
There’s just something special knowing that what you’re buying, comes directly from the artisans. I purchased the most beautiful cactus silk cushions. Ihssane was so wonderful sourcing the Colours and providing prompt communication and exceptional service. This is what the customer experience should always feel like- koutchi set the standard that’s for sure!
Lauren D. June 2022
The best belts I’ve ever owned! I’ve bought 3 so far and the leather is such high quality, beautiful and not to mention the incredible friendly service 😊 I definitely recommend 👍
Agnes Z. August 2022
KOUTCHI has provided me with the most amazing art piece in the form of a vintage rug. Not only is it aesthetically beautiful, the feel of the rug pile is so soft and inviting I’ve definitely purchased an heirloom to pass through the generations . An Excellent service and price for an amazing product
Joanne P. September 2022
"I purchased a handwoven wool rug by Zayna from Koutchi. I am beyond happy with the quality and the artistic design of the rug. It brings warmth and character into my home and I know it will last a lifetime. Ihssane was wonderful to deal with, responded quickly, and kept me updated with shipping, which was very fast - even in regional NSW! I cannot wait for my next purchase. Highly recommend."
"Really impressed with the product and service from start to finish. ‘Design thinking’ has definitely been used every step of the customer journey. I love my unique, custom shoes. I recommend to anyone wanting authentic, artisanal Moroccan goods."
"My partner and I purchased a Moroccan handmade leather ottoman and are extremely happy with our choice and the beautiful workmanship. My sister admired mine and I bought her one for her birthday. There’s a lovely range of colours and stitching designs to choose from. Ihssane has a vibrant energy to share his knowledge and a story behind the unique products he sells. Great customer service and always with a warm friendly smile. It’s well worth a visit to Koutchi for the experience."
Barbara Le Breton
"I love all things exotic and in particular the rich colours and ornamentation of Moroccan design. Ihssane's products are beautifully crafted and unique. They are also good value. Plus, he is a very attentive and accommodating customer servant."
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